Citizen engagement, May

Our citizen engagement section has just been updated with data for May from our partners Govmetric.

This data shows how customer engagement channels have performed over the month, including reasons for public dissatisfaction. You can use the data to benchmark your own council's engagement performance.

This is the second month we have published data and the results for April can also be found on the citizen engagement home page. Already of note is the continuing rise of interactions via the Internet and, perhaps encouragingly, an increasing satisfaction with this communication channel.

As this data set matures, we hope to provide comparative data alongside more case studies and good practice.

If you have employed a novel or successful technique in your authority, please let me know.

I'd also like to hear from you if you have further feedback and suggestions as to how we can develop this section.

Click here to view the citizen engagement data. Remember, you'll have to log in to view the results.