LocalGov.co.uk’s new citizen engagement section is now live.
This area of the site is intended to be a best practice hub for all things engagement – ranging from call centre management and IT systems to the use of social networking to engage local communities.
Currently, you’ll find articles and case studies although this is very much work in progress.
We are in the process of developing an exciting new project to expand the scope of this new section and would like to hear from you with sound applications of engagement tools that have delivered in your areas.
We will also be producing a regular e-bulletin with updates and you can register for this service on the citizen engagement home page.
This new section of site is open to registrants please register for free, or login, before viewing.
Naturally, subscribers also have access upon login.
Click here to view
Tuesday, 31 March 2009
Wednesday, 18 March 2009
More video
We've just published a clip of the Local Government Information Unit's Andy Sawford talking about why he is using Twitter. It forms part of a larger feature on the micro-blogging tool which you can read here.
On that subject, you may have noticed that an LGIU blog now appears on our blogging page. The posts are currently truncated owing to a problem with the feed settings.
The tech team at LGIU are fixing this as I write, but you can track links to their posts here.
On that subject, you may have noticed that an LGIU blog now appears on our blogging page. The posts are currently truncated owing to a problem with the feed settings.
The tech team at LGIU are fixing this as I write, but you can track links to their posts here.
Tuesday, 17 March 2009
Feedback please!
I'm just starting to plan site development for the next 12 months or so.
In addition to programmed improvements to LocalGov - such as the redesign last year - a number of smaller development projects will come my way.
These are usually the result of shifts in the market or changing advertiser expectations and, being a relatively small, agile operation, we are generally able to deliver these changes efficiently.
But any development needs to be aligned with user expectations, and this is where you come in.
Your feedback, positive or negative, is welcome an any aspect of LocalGov.co.uk, but we'd particularly like to hear from you on the following:
Please e-mail your views to me direct using publisher@localgov.co.uk
Thanks in advance,
Matt Hobley
In addition to programmed improvements to LocalGov - such as the redesign last year - a number of smaller development projects will come my way.
These are usually the result of shifts in the market or changing advertiser expectations and, being a relatively small, agile operation, we are generally able to deliver these changes efficiently.
But any development needs to be aligned with user expectations, and this is where you come in.
Your feedback, positive or negative, is welcome an any aspect of LocalGov.co.uk, but we'd particularly like to hear from you on the following:
- The online directory service
- Jobs and careers information
- Email bulletins - frequency, level of detail, themed bulletin services
- News coverage
- Searching the site
Please e-mail your views to me direct using publisher@localgov.co.uk
Thanks in advance,
Matt Hobley
Tuesday, 10 March 2009
Webcasts and tweets
Things have a been quiet for a couple of weeks on this blog... apologies.
The team have been busy grappling with new technology, chief among them webcasting.
We ran our first webcast late last month on customer engagement. Despite extensive testing, we had one or two teething problems which affected people accessing the live webcast.
These are now sorted, but I do appreciate how frustrating this was for those users (and there were a good number of them) trying to access the event.
For those of you who persevered and managed to gain access eventually, I hope you found the event of use. If you would like to view a recorded version, you can do so here (don't forget to login first, or register for free if you do not have an account).
Despite these early glitches, we have a number of the events in the pipeline and details will emerge in due course.
I firmly believe that this technology has a role to play, particularly as time pressures make it increasingly difficult for council officials to attend events in person.
This technology allows us to bring the event to you... all you have to find is half an hour or so.
BTW, thanks to all those now following us on Twitter. Although still early days, I have been delighted with the response. If you would like to follow LocalGov, you can find us at http://twitter.com/localgoveditors
The team have been busy grappling with new technology, chief among them webcasting.
We ran our first webcast late last month on customer engagement. Despite extensive testing, we had one or two teething problems which affected people accessing the live webcast.
These are now sorted, but I do appreciate how frustrating this was for those users (and there were a good number of them) trying to access the event.
For those of you who persevered and managed to gain access eventually, I hope you found the event of use. If you would like to view a recorded version, you can do so here (don't forget to login first, or register for free if you do not have an account).
Despite these early glitches, we have a number of the events in the pipeline and details will emerge in due course.
I firmly believe that this technology has a role to play, particularly as time pressures make it increasingly difficult for council officials to attend events in person.
This technology allows us to bring the event to you... all you have to find is half an hour or so.
BTW, thanks to all those now following us on Twitter. Although still early days, I have been delighted with the response. If you would like to follow LocalGov, you can find us at http://twitter.com/localgoveditors
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